Free Framework

Program Quality Assurance Framework

A structured, 17-tab assessment workbook for governing large-scale ERP and enterprise platform implementations.

Built from 25 years of governing programs in excess of $500M across financial services, public infrastructure, manufacturing, and transportation. Every criterion encodes pattern recognition from programs that succeeded and programs that failed. The same framework I use with clients, packaged as a ready-to-use Excel workbook.

10Dimensions
70Criteria
7Lifecycle Phases

What’s Inside

17 interconnected tabs organized into three layers: governance & dashboards, the full 70-criteria assessment matrix, and tracking & reference tools. Formulas automatically roll up criteria ratings into dimension-level heatmaps.

Governance & Dashboards (3 tabs)

Governance
Instructions
How to conduct an assessment, rating definitions, lifecycle phases, and tips from 25 years of program governance
Governance
Executive Dashboard
Auto-calculated dimension heatmap, overall program health, critical items summary, and trend charts
Governance
Full Assessment Matrix
All 70 criteria in a single filterable table: the source of truth for every assessment cycle

Assurance Dimensions (10 dedicated tabs)

1
Executive Governance
7 criteria · Sponsorship, decision rights, steering effectiveness, and board readiness
2
Program Management & Controls
7 criteria · Planning, resourcing, scope control, RAID management, and financial discipline
3
Change Management & Adoption
7 criteria · Change strategy, stakeholder engagement, readiness, and go-live preparedness
4
Organizational Design & People
7 criteria · Workforce planning, role design, skills assessment, and knowledge transfer
5
Process & Operating Model
7 criteria · TOM definition, process standardization, data governance, and compliance
6
Technology & Architecture
7 criteria · Design authority, integration governance, migration, and technical debt
7
Testing & Quality
7 criteria · Test strategy, SIT, UAT, defect management, and cutover rehearsal
8
Performance & Value Realization
7 criteria · KPIs, business case integrity, benefits tracking, and continuous improvement
9
AI, Automation & Innovation Readiness
7 criteria · AI strategy, data foundation, automation opportunities, and ethical AI governance
10
Stakeholder & Ecosystem Management
7 criteria · Executive alignment, end-user advocacy, vendor coordination, and support network

Tracking & Reference (4 tabs)

Reference
Action Tracker
Consolidated remediation actions with priority, ownership, status tracking, and target dates
Reference
Assessment History
Track ratings across up to 6 assessment cycles for trend analysis and pattern recognition
Reference
Phase Relevance Matrix
Visual map showing which criteria matter most in each lifecycle phase: Initiate through Stabilize
Reference
Glossary
Definitions for 34 ERP and program governance terms used throughout the framework

Why This Framework Exists

Most program assurance follows a standard template. This framework goes deeper: it encodes pattern recognition from programs that succeeded and programs that failed, across every phase of the lifecycle.

Insight
70 Experience-Encoded Criteria
Every criterion includes a detailed description of what “good” looks like and a diagnostic question you can use in interviews, not textbook definitions, but pattern recognition from real programs.
Insight
Phase-Aware Assessment
Every criterion is tagged with lifecycle relevance (Initiate through Stabilize). Not every criterion matters equally at every stage. This framework tells you what matters now.

Ready to get started?

Assemble your assessment team and bring rigor to your next program assurance cycle.

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